Shipping policy

Shipping Policy – EU Orders

At Hug Me Pillows, we’re committed to ensuring your orders reach you quickly and safely. Below is our shipping policy for orders within the European Union (EU).

Shipping Timeline

• Orders are dispatched within 1-2 working days after payment confirmation.
• Products are typically delivered within 2-5 working days after dispatch.

Shipping Costs

• Shipping costs vary depending on the destination and order size. Exact costs will be calculated and displayed at checkout.

Delivery Partners

• We work with trusted courier services to ensure timely and reliable delivery across the EU.

Order Tracking

• Once your order has been dispatched, you will receive a confirmation email with tracking details to monitor your delivery status.

Customs and Duties

• Orders within the EU are not subject to customs fees or additional taxes due to the free movement of goods within EU member states.

Delivery Issues

• If you encounter any issues with your delivery, such as delays, damaged goods, or incorrect items, please contact us within 7 working days of receiving your order.
• For assistance, email us at hello@hugmepillowsuk.com or use our contact form on the website.

We aim to make your shopping experience smooth and hassle-free. If you have any further questions regarding our shipping policy, feel free to reach out!